I cannot bind successfully my Nova Pro device

victorma

• April 16, 2020 14:14
• Edited

I've tried to bind my device and apparently it's binded because in Settings->Account->Onyx Account->Account Association the email is there and the button  let me do one action, which is UNBIND.

When on the notes I try to sync, I've got the follwoing popup message:

'Unbound Synchonized account, please go to Account Management interface to bind.'

Clearly this message isn't correct because the email address is used to bind the account.

On the site send2boox.com (which is not secure) I'm using the same email address but I can't find any device binded.

I've tried to unbind and bind again with no luck.

Any help appreciated.

Thanks in advance,
// Victor Marques  

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• Official comment

  

  Boox Service Team

  • April 17, 2020 07:37

  Hi，

  You are suggested to submit bugs on Feedback via Settings/ Feedback on your device. Our colleague will diagnose the problem and reply to you as soon as possible. 
• 

  victorma

  • April 17, 2020 23:55

  Ok, Thanks.
  
  // Victor Marques

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• 

  Mariana

  • June 24, 2020 15:53

  Hi, I'm experiencing the exact same problem with my Max Boox 3. Have you figured out the solution?

  Thank you,
  Mariana

  0
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  victorma

  • June 25, 2020 12:11

  Hi Mariana,

  Yes, their support solved the issue.

  
  // Victor Marques 

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