Palm rejection doesn't work on NeoReader after 2.3 update

Roi

• May 18, 2020 04:05
• Edited

Hi,

The palm rejection seems to have stopped working on NeoReader, has anybody check this out?

The touch screen doesn't get deactivated even if the stylus is only 2mm from the screen.

Regards.

0

• Official comment

  

  Boox Service Team

  • May 20, 2020 07:40

  Hi,

  Thanks for your post!

  Could you reboot the device and try it again? If it still does not work, could you please kindly submit this Service Request Form via https://help.boox.com/hc/en-us/requests/new with all info needed and our relevant colleagues will reply back as soon as possible. Please send us the video by Google Drive link then so that we can demonstrate how it goes better.

  Thanks for your attention!
• 

  dvdsosa

  • June 04, 2020 12:39

  Hi,

  I have the same problem. I have already sent you the information to the Service Request Form. I hope you can solve this ASAP, at least with a minor software update.

  Regards.

  0

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