Nova 2 frozen, not able to reboot or factory reset

Seogjoo Hwang

• May 21, 2020 23:17

Hello I just received my new Nova 2 this week. (I bought it from the original store. My order # is  #BOOX205335. 

 

Yesterday, I downloaded a reading app (which is called a bookshelf of Millie, Korean app). And while reading a downloaded book, the Nova2 suddenly got frozen. 

I tried to reboot it by pushing and holding the power button over 10 seconds but didn't work. I tried to factory reset it by holding the power button and the back button at the bottom together over 10 seconds. Still not working. 

Please let me know how I can fix this issue. I have been loving this device for a few days but this is frustrating. 

 

Thanks,

 

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• Official comment

  

  Boox Service Team

  • May 22, 2020 08:11

  Hi,

  Thanks for your post!

  Our relevant colleagues have replied to you on the help center ticket. Please kindly go to check the message.

  Thanks for your attention!
• 

  Jul

  • June 05, 2020 21:50

  Just wondering, have you solved the issue? Was it a hardware fault and you sent the product back or you eventually managed to reset?

  Have you discovered why it crashed that bad?

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• 

  Seogjoo Hwang

  • June 05, 2020 22:35

  Hi,

  Yes, It was a hardware fault.

  Boox asked me to ship it to their repair vendor in Michigan (I am in the U.S.). 

  And I talked to the repair shop this morning and they confirmed that it was a bad screen so they replaced the screen itself. 

  I am waiting for it to be shipped back by next week. Hope it won't happen again. 

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