New Note Pro Firmware Update causes very slow saving times/crashes on notes

Daniel O'Donnell

• May 24, 2020 20:07

I upgraded to the latest firmware for the Note Pro. The result is that longer notes take an extremely long time to save. I have a 237 page note, for example, that has been saving for at least ten minutes (it may have crashed). I have noticed that even successful saves vary considerably by the size of the file.

 

This is a completely new issue for me after a year or more of use of the Note Pro. It also makes the unit unusable for several of my important note files.

 

This needs to be looked at with a bullet. Or could you post advice on how to roll the firmware back one?

0

• Official comment

  

  Boox Service Team

  • June 05, 2020 07:38

  Hi,

  Thanks for your post! Apology for all the inconvenience has caused!

  Generally speaking, it is not recommended to downgrade the firmware. If you downgrade the firmware, you may come across some bugs or even lose some data since there is something different in the new firmware. If you come across some bugs or you are not satisfied with some new features on the latest firmware, you are suggested to submit them on Feedback (Settings/ Feedback).

  Thanks for your attention!

   

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