Key inputs via bluetooth devices are stuck.

Jooyoung Ma

• June 09, 2020 05:21

The key inputs via Bluetooth devices are not working from time to time.

There are no problems with continuous key inputs.  However, if there is time gap about 30 seconds idle after last inputs, key inputs are not operating.  This gap means that there are no screen touch and no Bluetooth inputs during this term.  At that condition, if I touch the screen, the accumulated key inputs work sequentially (FIFO).

For example, if I press the next page button three times in the stuck condition, the screen will not be changed.  However, when I touch the screen, three pages are turned ahead.

Therefore, even if the inputs are frozen, the Bluetooth connection is normally kept.

I have tried this with four devices. The device list is as follows.

  - Onyx B.T. Remoter

  - Sony BRH10 Bluetooth remote controller

  - Two Bluetooth keyboards

 

This malfunction happens after last firmware upgrade, v.2.3. I cannot solve this problem by myself.  Would you guide the solution to me?

 

  - Device: NotePro

  - Software version: 2020-05-07_16-17_2.3_d890a7c

0

• Official comment

  

  Boox Service Team

  • June 10, 2020 07:21

  Hello,

  Thanks for your post!

  Our relevant colleagues have been replied to you. Please kindly check your email. 

  Thanks for your attention!

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