MAX3 : Problem with casting application like TeamViewer quicksupport

guillaume B

• June 10, 2020 20:50
• Edited

HI,

I ve downloaded on Play Store TeamViewer Quicksupport , it works well with my PC but, i can't use the stylus with it... the screen seem to be separed, the result is very strange...  i ve tryed with AirDroid too and it's the same problem.

I ve the last version 2020-04-09  

Please help me, maybe need to fix it ?

 

Thanks

0

• Official comment

  

  Boox Service Team

  • June 11, 2020 06:32

  Hello,

  Thanks for your post!

  Could you please kindly submit this Service Request Form via https://help.boox.com/hc/en-us/requests/new with all info needed and send us the video by Google Drive link so that we can diagnose the problem better?  Our relevant colleagues will reply back as soon as possible.

  Thanks for your time!
• 

  guillaume B

  • June 16, 2020 17:42

   

  For information , it still doesn't work with the calibration

  i ve let a feedback , i hope you ll publish an update soon to solve this problem.

  1

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