You need to improve your service if you want to get into North American market.

Tim Ye

• June 19, 2020 18:23

My max 3 got a technical glitch just after two months I got the device. A support ticket was created in March and I sent my device to Boox Support center in US for repair in early April. As of today, more than two months passed，I still haven't got back my max 3. You really need to improve your service if you want to stay in North american market.

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• Official comment

  

  Boox Service Team

  • June 22, 2020 10:26

  Hello,

  Thanks for your post! Apology for any inconvenience has caused!

  Due to the Corona pandemic, there is partial stuff working in the repair center now. We' ve pushed them as soon as possible for this case. Please kindly check the reply at the help center which our relevant colleagues have replied to you today.

  Thanks for your understanding and patience!
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  0xdrfff

  • June 23, 2020 23:58

  Tim, what was the technical glitch you experienced? I am also facing many problems with the Max 3 and want to know if it affects more devices.

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  Tim Ye

  • June 24, 2020 03:11

  Two months after I got the device，there were white two lines showed on the screen. It was annoying like a print-out from a bad printer cartridge,

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