Windows 10 wants to fix disk issuesr

Adrilene Buth

• June 21, 2020 11:54

When I connect by Boox i62 with my windows 10 laptop, it signals a disk issue and asks to fix it. Should I allow this, or might Windows damage my ereader or content?

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• Official comment

  

  Boox Service Team

  • June 22, 2020 10:10

  Hello,

  Thanks for your post!

  In this case, you are suggested to submit bugs on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our relevant colleagues will reply to you via email within 7 working days after you submit the Feedback.

  Thanks for your cooperation!
• 

  Adrilene Buth

  • June 23, 2020 19:34

  Thanks for your reply.
  I don't think I have this feature on my e-reader, so I don't think that works. The issue arose after a problem with transferring an e-book from my laptop to the e-reader. For some reason the e-reader can' t receive the e-book (no problem with others) and we think however some file or record remains on the e-reader, which windows sees as a bug in the disk.
  As windows is a different system than the e-reader has, windows might try to solve the issue in the wrong manner and make the e-reader unusable.

  Maybe someone is able to look into this question. Many thanks.

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