Cannot set up ONYX Account

Javier Martin

• June 29, 2020 16:10

Trying to set up an ONYX Account in Settings.

When I click "Send verification code" by either Phone or Email I get the following error:

"Fail to send verification code"

I am successfully connected via Wifi

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• Official comment

  

  Boox Service Team

  • June 30, 2020 10:12

  Hello,

  Thanks for your post.

  In this case, you are suggested to submit bugs on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our relevant colleagues will reply to you via email within 7 working days after you submit the Feedback.

  Thanks for your cooperation.
• 

  Javier Martin

  • July 02, 2020 16:29

  Hello,

  Unfortunately. Submit bugs on Feedback via Settings in one of the multiple Boox services that have stopped working on my device.

  I just submitted a request to help@boox.com  #4326 on this issue.  I think it is a larger issue. Please advice.

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