The feedback feature still does not allow a customer to report a software bug with the Boox engineering team. Before the v2.3.1 firmware, the feedback system did not work at all. Now, you may submit a feedback but it appears in an ungrouped list of messages. When someone responds, their message appears in the list of all feedbacks and other messages submitted and you cannot reply to their message.
The feedback system is essentially a poorly designed chat feature where you have to submit a new feedback to reply to a previous one.
Please fix the feedback feature so it allows a customer to:
- Submit one feedback and reply to messages associated with that feedback
- Group messages per feedback (like the thread feature of the Android SMS app or any other chat app build in the last decade)
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