Max 3 - v2.3.1 - Feedback feature does not allow conversation with engineers

0xdrfff

• July 29, 2020 09:10

The feedback feature still does not allow a customer to report a software bug with the Boox engineering team. Before the v2.3.1 firmware, the feedback system did not work at all. Now, you may submit a feedback but it appears in an ungrouped list of messages. When someone responds, their message appears in the list of all feedbacks and other messages submitted and you cannot reply to their message.

The feedback system is essentially a poorly designed chat feature where you have to submit a new feedback to reply to a previous one.

Please fix the feedback feature so it allows a customer to:

 

 - Submit one feedback and reply to messages associated with that feedback

 - Group messages per feedback (like the thread feature of the Android SMS app or any other chat app build in the last decade)

 

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• Official comment

  

  BOOX Service Team

  • July 30, 2020 08:12

  Hello.

  Thanks for your post. Apology for any inconvenience has caused. 

  With regard to the feedback ungrouped messages, we've transferred to our technical team for further improvements. Sorry again. Could you please send us the video via Google Drive link to community@boox.com so that we can check how it goes better? 

  Thank you for your time. 
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  0xdrfff

  • August 20, 2020 02:49

  An update on this issue. The problem with the feedback system not allowing you to respond in a thread to an issue you've reported has been disclosed to the technical team and hopefully (but I don't really know) they're working on improving this.

  Currently we will all have to submit an entirely new feedback anytime we want to respond to an issue we received a response to and this is likely to get misinterpreted as a new issue and cause all sorts of confusion.

  This is really frustrating and I hope Boox fixes this quickly.

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