Max 3 - v2.3.1 - Feedback feature does not allow conversation with engineers

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2 comments

  • Official comment
    BOOX Support

    Hello.

    Thanks for your post. Apology for any inconvenience has caused. 

    With regard to the feedback ungrouped messages, we've transferred to our technical team for further improvements. Sorry again. Could you please send us the video via Google Drive link to community@boox.com so that we can check how it goes better? 

    Thank you for your time. 

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  • 0xdrfff

    An update on this issue. The problem with the feedback system not allowing you to respond in a thread to an issue you've reported has been disclosed to the technical team and hopefully (but I don't really know) they're working on improving this.

    Currently we will all have to submit an entirely new feedback anytime we want to respond to an issue we received a response to and this is likely to get misinterpreted as a new issue and cause all sorts of confusion.

    This is really frustrating and I hope Boox fixes this quickly.

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