Max 3 - v2.3.1 - Whole device goes into portrait mode when locked with NeoReader in split mode (app and notes)



  • Official comment
    BOOX Support


    Thanks for your post. 

    We've tested that our Max 3 would not be stuck in portrait mode in this case. You are suggested to submit bugs on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our relevant colleagues will reply to you via email within 7 working days after you submit the Feedback. Thanks for your cooperation.

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  • 0xdrfff

    Boox the device does get stuck in portrait mode. It occurs every time on my device without fail. Please tell me where I can share a google video link to show you the problem occurring.

    I cannot send feedback as the feedback system doesn't work!

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