Landscape Lock Screen (not displaying passcode) After Firmware Update

Matt Reeder

• July 31, 2020 18:16

I am running version 2020-07-14_10-48_2.3.1_8b53f3f on my Boox MAX 3.

Since my firmware update, every time my screen locks (either when I shut the cover, press the power button to send it into sleep mode, or it times out), it looks like it goes into landscape mode.

This means I can't type my passcode to open the device. I have to turn it off and restart every time I want to open it again.

Help!?

Thanks.

0

• Official comment

  

  Boox Service Team

  • August 04, 2020 08:27

  Hello Matt,

  Thanks for your post. Apology for any inconvenience has caused. 

  Our relevant colleagues have replied to you at the help center. Please kindly check the message. 

  Thank you for your time. 

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