Wifi not working

Erazo

• September 15, 2020 17:20
• Edited

Hi all,

I have an Onyx Boox NotePro, Android version 6.0.1. Recently, my wifi stops working each time I turn it on from its sleep state. When I turn on the device, the device will not re-connect to the wifi. When I go to Wifi "More settings", sometimes it will load the local wifi networks and sometimes it does not. If it does load the wifi network, I will try to connect to my local wifi but it does not connect. I have tried clicking "Forget" and connecting that way, but it does not connect. I tried a hard reset, but the problem persists. The only way that I can get the device to connect to the wifi is by rebooting the device. The wifi works fine after each reboot, but as soon as the device goes to sleep, wifi stops working. Any ideas?

0

• Official comment

  

  BOOX Service Team

  • September 16, 2020 06:31

  Hello,

  Thanks for your post. Apology for any inconvenience has caused. 

  We will fix this bug in the next updated firmware. Thank you for your understanding and support. 

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