Sudden extreme drop in battery life Max2

Maxim K

• October 01, 2020 11:54

My Max2 is about 2.5 years old. It was functioning quite well until a few days ago. All of a sudden, battery began discharging quite rapidly. Before the battery could hold 4-6 days, depending on use, and then it immediately went to below a single working day (<8h).

The device is not really usable anymore. I understand that battery capacity goes down over time, but the device is not that old yet. Plus I think its cost of €700-something EUR should get more than a bit over two years of use. The sudden nature of the drop feels quite unnormal. 

I wonder if there is any action that can be undertaken to remedy the issue. Thanks for any advice. 

 

Cheers,

Maxim

1

• Official comment

  

  Boox Service Team

  • October 06, 2020 09:11

  Hello Maxim,

  Thanks for your post.

  We've received your ticket and our relevant colleagues will reply to you as soon as possible. Thank you. 
• 

  Peter Ermer

  • October 30, 2020 05:33

  I got the same problem. Can I get a ticket too?

  0
• 

  ksugishita

  • December 06, 2022 04:47

  I have the same problem. Now it won’t work unless it’s plugged in. Suddenly went bad after the last set of updates. Use it for music gigs. Pretty much dead without power supply and it’s slow and freezes every time I make notes on the music pdf’s.

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  Maxim K

  • December 06, 2022 05:56

  NB: at the time, I was able to send the device to a BOOX service center, and they've replaced the battery. Reasonable price, and I got a few years extra out of the device, absolutely worth it. Try logging a ticket and suggest that, I would say. 

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