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2 comments

  • Official comment
    Boox Service Team

    Dear Customer,

    Apologize for any inconvenience that has caused.

    Could you please kindly submit this Service Request Form via https://help.boox.com/hc/en-us/requests/new with all info needed and our relevant colleagues will reply back as soon as possible.

    May you have any other questions, please feel free to contact us.

  • lan

    Is your problem solved? If you solve it, can you provide me with your wired flash firmware? Please, my device also encountered the same problem, but the customer service said that my device was too old and would not provide technical support.

    0

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