re-sync of all notes after re-login

Maximilian Hantsch

• October 27, 2020 10:09

Every few weeks, when I want to sync a new note, my Boox Max 3 requires me to re-login to the boox sync. So I go through the steps: enter email address, receive verification code, enter verification code. After I have done that, all my notes sync again, which takes a long time.

I now have almost 250 notes on my Max 3, and the re-sync process takes about 30 minutes. The re-login gets forced onto me at unknown times, maybe in a meeting where I want to sync my note to show it via my laptop on a larger screen. This sometimes happens in the mid of a working day, and I have to then wait 30 Minutes until I can again use the Max 3, or get access to the fresh notes on push.boox.com.

I am quite happy with the Max 3, but this forced re-synchronisation of all notes every few weeks is really bothering me. I don't mind the re-login, but why does it have to re-sync all notes??? It should quickly determine that all the old notes are already on the push.boox.com site, and only update the new ones.

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• Official comment

  

  Boox Service Team

  • November 06, 2020 06:28

  Hello,

  Thanks for your post. Apology for any inconvenience has caused. 

  In this case, you are suggested to submit bugs on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you via email within 2 working days after you submit the Feedback. Thanks for your cooperation.
• 

  Jesús López de Leyva

  • January 17, 2023 08:58

  In my case, re-login every now and then is pushing me to look for other sync methods. But what is the most frustrating is that, sometimes, if you are not logged in, you can not even see your locally saved notes.

  I understand that this behavior is intentional, which I think is clumsy on the part of boox.

  Boox web services are far from productively usable today, in my opinion of course.

  I don't know how many times I have had to relog in both my device and the google chrome plugin to be able to send pages or documents. So many times that, for the moment, I have wasted more time looking at alternatives than using the ebook productively.

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  Jesús López de Leyva

  • January 19, 2023 08:45
  • Edited

  And I try to download my notes, after finding out if it is in the older version or the newest, and it stops downloading the document in page 11. It has 74. 
  
  However, using the local web server that this device mounts (booxdrop) works properly.

   

   

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