Codec?

Richard Blazek

• November 12, 2020 17:28

I'm trying to listen to BBC Radio programmes from the website.

When starting a playback, I get the message, "The content is not available in a compatible codec".

Is it possible to get and install the correct codec on the Nova3?

0

• Official comment

  

  Boox Service Team

  • November 18, 2020 09:13

  Hello Richard,

  Thanks for your post. 

  In this case, you are suggested to submit bugs on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you via email within 2 working days after you submit the Feedback. Thanks for your cooperation.

Please sign in to leave a comment.