Max Lumi updates sleep feature broke after update

Zongyao Wen

• November 25, 2020 22:42

After updating to 2020-11-19 update this morning, I found the device goes into sleep mode after about 20 seconds. I tried to change the power setting to longer time and even after try to disable sleep, nothing worked. I also reset the device and still does it. This problem was not there before the update. This needs to be fixed, or it is not usable as a reading device.

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• Official comment

  

  Boox Service Team

  • November 26, 2020 04:28

  Hello,

  Thanks for your post. Apology for any inconvenience that has caused.

  In this case, you are suggested to submit bugs on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you via email within 2 working days after you submit the Feedback. Thanks for your cooperation.

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