Invalid or corrupted PDF file

Aurélien

• December 04, 2020 23:12

I tried the Boox cloud sync and I get the error  "Invalid or corrupted PDF file"

PDF.js v2.4.494 (build: 7b94420)
Message: Invalid PDF structure.

Please could you help me ?

0

• Official comment

  

  Boox Service Team

  • December 07, 2020 08:56

  Hello,

  Thanks for your post. Apology for any inconvenience that has caused.

  In this case, you are suggested to submit bugs on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you via email within 2 working days after you submit the Feedback. Thanks for your cooperation.
• 

  Alesnn

  • December 22, 2020 22:38

  The same problem.

  0
• 

  CJAK

  • December 22, 2020 22:42

  Also the same problem

  0
• 

  Christos Sachanas

  • December 23, 2020 00:12

  Also me.

  0
• 

  egal

  • December 23, 2020 03:50

  same here.

  0
• 

  TomD

  • December 30, 2020 19:56

  I have the same issue. The file is getting uploaded to the push.boox site, but it cannot be displayed.

  The message on the site is,

  PDF.js v2.4.496 (build: e6d7b0d)
  Message: Invalid PDF structure.

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