NeoReader writing issue

Tomek Stanek

• December 24, 2020 09:57

https://youtu.be/r0q49nXBpTM

Writing is possible only when floating menu is open horizontal and cover the document. When is on the side or hind then pen working like a finger touch. 

It was ok for a month, from new, it's happen yesterday.

It's happening during editing PDF

Power cycle not help. 

Lumi max 13" new F/W (I will provide details when I will  back to home) 

0

• Official comment

  

  BOOX Service Team

  • December 25, 2020 04:37

  Dear Customer,

  Apologize for any inconvenience that has caused.

  Could you please kindly submit this Service Request Form via https://help.boox.com/hc/en-us/requests/new with all info needed and our relevant colleagues will reply back as soon as possible.

  May you have any other questions, please feel free to contact us.

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