microphone issue in voice calls

Mike S

• December 27, 2020 14:20

microphone issue in voice calls

 

Hi. I am using my Nova3 (apart from reading) in many day-to-day tasks: emails, calendar, chats, messengers, watch learning videos, etc.

The sound recorder works, but the video-chat or voice-calls are not working with microphone: facebook messenger, Google hangouts, Telegram, Skype. all of them are not working nether with internal microphone nor with bluetooth microphone.

I think you should fix the sound profiles. could you please fix the problem. and I can use the device to make calls.

thanks

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• Official comment

  

  BOOX Service Team

  • December 28, 2020 07:15

  Hello Mike,

  Thanks for your post. Apology for any inconvenience that has caused. 

  In this case, you are suggested to submit bugs on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you via email within 2 working days after you submit the Feedback. Thanks for your cooperation.
• 

  Bjorn Simonsen

  • March 02, 2021 21:35

  I have the same issue, has anything been done about this?

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  Mike S

  • April 11, 2021 00:56

  It seems Boox is not going to do anything about that. What logs should I send you? The problem is simple - dear Boox Support, please try to make any voice/skype/facebook call using Nova 3 and confirm that you can not make it. Pls pass it to the technical team.
  Many thanks

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  Mike S

  • May 27, 2021 23:29

  By the way, Max lumi does not have this problem, you can use it as a voice messenger, and make voice calls from Facebook, Telegram, etc.

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