Neo Reader option to open PDF no longer available

Margaret Taylor

• January 27, 2021 00:11

As I was learning my new Max Boox Lumi, at first I didn't realize that the Neo Reader app is necessary to find the editing tools to edit PDFs.  I installed other apps (adobe), only to realize that the editing capability is better in the NeoReader.

For some reason, my PDFs are now opening automatically NOT in NeoReader, and I don't know how to get that option back to open my PDFs.  I have deleted other apps PDFs I have installed.  How can I return to seeing the NeoReader option to open PDFs.  

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• Official comment

  

  BOOX Service Team

  • January 27, 2021 03:03

  Hello Margaret,

  Thanks for your post.

  In this case, you are suggested to submit bugs on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you within 2 working days after you submit the Feedback. Thanks for your cooperation.
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  Stephen E Stone

  • February 26, 2021 01:50

  Hi Margaret,

  I wonder if you received a reply to your question . . . .

  I am a new user of a Poke 3. You may wish to try this method to restore the opening of your PDF document with NeoReader -

  Hold your finger on the image of your PDF document for a moment and you will se a window pop up: "Open With". In that window, you will see a check box at the bottom: "Set as a default program". After checking the box, tap on NeoReader v3.0 and your PDF document should continue to open using NeoReader. There must be a way to set this preference globally on your Boox device.

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