Nova 3 cannot find home WiFi after first reboot

Filip G

• January 31, 2021 16:21

I have a brand new Nova 3. After powering it up, I connected to my home WiFi (it is 2.4GHz), did some setting up and then powered off the device. After that, my Nova can no longer find this WiFi network. I tried restarting both the device and the WiFi router muliple times, which did not help.
However, I did some testing and every time after restoring to factory settings I could once again use my home WiFi - but only until the first poweroff/reboot. Even if I did a factory reset and didn't connect to the WiFi, the device couldn't find it after the first poweroff/reboot.

Interestingly, it can find my Samsung phone's hotspot without issues even after rebooting the device. I can't get very fast speeds out of my mobile connection (hotspot), so it's a barely functional workaround.

I also tried adding my home WiFi manually, which didn't work.  I believe forgetting the connection and connecting again might help, but since the connection doesn't show up, I can't forget it.

This issue is present on both the original and updated firmware. Any tips?

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• Official comment

  

  BOOX Service Team

  • February 01, 2021 04:28

  Hello Filip,

  Thanks for your post. Apology for any inconvenience that has caused. 

  In this case, you are suggested to visit this link https://help.boox.com/hc/en-us/articles/360028676771-If-my-Boox-device-could-not-connect-to-WiFi-what-shall-I-do-. Thank you for your understanding and cooperation. 
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  Filip G

  • February 01, 2021 09:10

  Hello, thank you for your swift reply. Unfortunately, the provided steps did not help with solving my problem. My device can still "see" my home WiFi only after a factory reset until the first poweroff/reboot. I suspect this might be a firmware issue.
  Thank you for your help.

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  Filip G

  • February 05, 2021 14:58

  I'm going to update this thread in case it helps somebody in the future.
  
  After a few days texting back and forth with the customer support using the built-in "Feedback" function, we were able to fix this issue by changing the 2.4GHz WiFi channel on my router to channel 6.

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  Saulius Krasinskas

  • April 25, 2021 06:41

  Hi，I have exactly the same problem. I was only able to use my wifi exactly once, then it stopped seeing my router. So sorry I bought this expensive piece of shit

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