Note 3 Navigation issue

This IS My Full Name!

• February 18, 2021 21:19

Hi BOOX Help,

I have a specific problem with a feature in the Neo Reader (3) app on my new Boox Note 3.
When using Article Mode (under Navigation) a bug causes the scale of each panel to change size: instead of dividing the page to four equal quarters, say, you get the first panel covering half the screen, the next a quarter, etc.
This basically puts Article Mode out of use. The text can't be read properly because of the shifts in size, and at any rate - with the panels drifting so widely in size, there's no reason why I should use this feature.

I currently can't submit a feedback message via my device (I believ the issue would be clear to anyone with a Note 3 at hand using Article Mode.) If the help center can't help me with this particular issue, would you kindly inform the software team about it?

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• Official comment

  

  BOOX Service Team

  • February 19, 2021 06:44

  Hello,

  Thanks for your post. Apology for any inconvenience that has caused.

  In this case, we will transfer your feedback and advice to our technical team to see if we could improve it in the near future. Thank you for your cooperation.
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  This IS My Full Name!

  • February 19, 2021 09:55

  Great. thank you Michelle.

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