My Boox has had an issue where the stylus is writing and interacting with the screen with almost an inch beetween the two.

Dennis Ambrose

• March 05, 2021 18:16

I cannot write properly with this issue on my boox and it is always sensing that I am holding down on a button but I am only just pressing it.

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• Official comment

  

  Boox Service Team

  • March 08, 2021 06:27

  Dear Customer,

  
  Apologize for any inconvenience that has caused.
  
  Could you please kindly submit this Service Request Form via https://help.boox.com/hc/en-us/requests/new with all info needed and our relevant colleagues will reply back as soon as possible.
  
  May you have any other questions, please feel free to contact us.
• 

  Sajjan Sharma

  • April 05, 2021 13:15

  What was the resolution?

   

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  Matt D

  • July 28, 2021 02:29

  I am having the same issue, any solution?

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• 

  Gsell

  • December 08, 2024 23:00

  Same issue for me !!

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