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New firmware, wont sync



  • Ryan Quinn

    I'm having the exact same issue and have tried the same fixes but nothing works.

  • Beck

    On Note3, also finding that I cannot sync new edits or new notes. As recommended in one place, I switched servers from US to CN to US and logged in again, then did the same process with a device restart between each step, and still no luck.

  • Mike dg

    Same issue here. My nova 3 color and max were happily syncing back and forth and then all of a sudden poof. I get a bunch of errors, and even if it seems to have synced a file fine, it doesn't show up on the other device or website.

    Also noticed that doesn't seem to be letting me view any data, even from before I had the syncing problems. On my browser I previously used, I can see some old file lists, but can't actually open any. On a new browser, I cant even get a list of my notes.

  • Diego Acosta

    Same issue here, still no updates or way to fix this ? 

  • Hélder Abreu

    Updated my Air Note yesterday to v3.2.1 and I still have this issue!

  • Booxshop Service

    Dear customers, we apologize for the inconvenience caused.

    We received feedback from our tech team that a new EUR server is now available. For users in Europe, please select the EUR server on the device, and try if possible to sync notes again. 

    After you have switched to the EUR server and synced your notes, you could log in to your account on and access your notes on the website.


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