NeoReader problems with epub files

Dave

• March 29, 2021 13:44

After the firmware update of my NoteAir, build Number: 2021-03-18_06-36_3.1_ad716f8

I started to suffer freezing of the reader, sudden shutdown when reading epub files with V2 engine, or total mess up of tabulations using the not using it. 

Obviously allowing the user to read should be the minimal requirement for an e-reader. Anybody can suggest a solution to that?

0

• Official comment

  

  BOOX Service Team

  • April 02, 2021 08:09

  Hi Dave,

  Thanks for your post. Apology for any inconvenience caused. 

  In this case, you are suggested to submit bugs on Feedback via Settings/ Feedback on your device or go to push.boox.com to click the "Feedback" button. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you via email within 2 working days after you submit the Feedback. Thanks for your cooperation.

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