Problems with Boox provided templates after upgrade to firmware 3.1

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5 comments

  • Official comment
    Joyce

    Hello Christine,

    Thanks for your post. Apology for any inconvenience caused. 

    In this case, you are suggested to submit bugs on Feedback via Settings/ Feedback on your device or push.boox.com. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you via email within 2 working days after you submit the Feedback. Thanks for your cooperation.

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  • Fiona Joyce

    Hi, I'm also unable to use different templates on different pages in the same notebook, along with a whole load of other issues I'm having since updating the firmware. I've submitted these via the Feedback on my device and on push.boox.com and will wait to hear back.

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  • Christine Coleman

    The support team helped me with setting different templates in the same notebook. Perhaps this setting was reset by the update: when in the Templates layer, click the settings icon then untick "Apply to all pages".

    I still can't see the Boox cloud templates so will continue to work with the support team on this.

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  • Fiona Joyce

    Hi Christine, thankyou that worked! The box was already unticked, so I had to tick it, make changes, then untick it again and that seems to have done the trick. I still have some other issues such as disappearing notes, so hoping Boox will get back to me soon.

    Best wishes

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  • Christine Coleman

    The support team had initially thought I had problems with syncing notebooks and suggested the below. Perhaps it will help you. They advised to change to the CN server, don't login when prompted, then switch back eg I use the US server so I connected to CN, skipped the prompt to login to the cloud, switched back to the US, then logged into the cloud.

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