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Note Air 3.1 - Google Play Store apps not appearing on App page



  • Official comment
    Boox Service Team

    Dear All,

    Thanks for your posts. Apologies for any inconvenience caused. 

    Please kindly go to the Storage and find these apps' files. Move these apps files to the directory under the folder APP. Thank you for your attention. 

  • Clifford Ruhlman

    I am having the same problem on my new Nova 3 (original version)! Please help!

  • Alessandro Baldoni

    Thank you Boox Service Team but there is no APP folder in Storage and I'm unable to find them.

  • Boox Service Team

    Hello Alessandro,

    Please update to the newest firmware and process a factory reset.

    If the issue still exists, please submit bugs on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you via email shortly after you submit the Feedback. Thanks for your cooperation.


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