Nova Pro shows nothing on home screen - how to factory reset?

Magnus Larsson

• April 11, 2021 12:27

Hi!

Suddenly, my Nova Pro, that has been working flawlessly for more than a year, shows a blank home screen (top menu shows but nothing more, I cannot access any apps or books nor settings). What might be going on here?

So I wanted to factory reset - but how do I do this when I cannot do it through the Settings menu?

Magnus Larsson

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  Question Mark

  • April 12, 2021 15:54

  Tap on Settings. On the top right hand side beside the information about the device, you will see an arrow in a circle. Tap on that. At the bottom of the subsequent page, you will see the option to Factory reset.

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  Magnus Larsson

  • April 12, 2021 17:14

  Hi!

  Thanks for the reply. However, point was, I can not tap on Settings. Nothing happens. Screen is white, no settins icon even visible. I can not access the Factory Reset funtion via the software. I need to do it in another way. Is there a way to reboot (I can do that) and make it reset? Or to boot into a "safe mode"?

  Magnus

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  Question Mark

  • April 12, 2021 17:37

  Sorry. My bad. Didn't read closely enough. You might want to try the following information from a Boox FAQ page:

   

  If I power on the device, it continues booting and never boot. How should I solve it ? I can’t even reset my BOOX.

   

  1.please press the power button for 8-10 seconds to reset your device.

  2.Or you can try to restore the factory default settings as following steps:
  Switch off the device firstly, and then long press "back + power" buttons at the same time , enter into recovery mode. Now choose “wipe data factory reset – yes, delete all user data - reboot” to restore factory default. This will delete the personal data (such as reading history, applications, some personal setting) but won’t delete files in storage.

  https://www.boox.com/support/faq/

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  Magnus Larsson

  • April 12, 2021 19:48

  Thanks. Now I was able to do a factory reset and it seems to be working again. 

  Magnus

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  Neil K

  • August 19, 2021 22:27

  In the last couple of weeks I'm having the exact same issue.  It boots into a blank home screen where i can access the battery, rotation, wifi... pull down menu, but nothing else.
  
  It's running warm too.  I'm guessing this is an issue with one the last firmware updates??   Anyone else with this issue?

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