Note3, Firmware 3.1, problems with notes sync

D

• May 20, 2021 11:51

Hello,

Two days ago I've noticed that my notes are not syncing anymore. I tried changing the server, with no luck. Interestingly, when I log into the push.boox.com, I can see the icons with the new notes (when I added some pages into the notebook), but I cannot access them. How can I solve this problem?

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  BOOX Service Team

  • May 27, 2021 09:32

  Hello,

  Sorry, it's hard to analyze the issue for now. We suggest you go to Settings > Feedback to tap on "Save logs to local storage". Please reboot the device and when the issue occurs, submit bugs via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you via email within 24-48 hours after you submit the Feedback. Thanks for your cooperation.

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