Resetting the NeoReader settings

Michael Sonshine

• March 30, 2025 13:37
• Edited

I was playing around with the NeoReader settings and apparently got tablet into a position where I cannot reopen the NeoReader settings. The only screen presses that now work for NeoReader on my Air 4C are the page turn and the NaviBall buttons and none of those allow me to open the basic settings screen to fix the problem.

Is there any way using the UI to reset the NeoReader settings? Or do I have to reset the entire tablet to do that?

Is there any app file I can remove to force NeoReader to rewrite the settings as their original values when it starts? Or will downloading a new version of NeoReader from the Google Play Store fix the problem? Or just cause new issues?

Thank you.

 

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• Official comment

  

  BOOX Shop Service

  • March 31, 2025 02:39

  Dear customer,

  In this case, you can open a book >  swiping toward the center from the left or the right side of the screen. Then, please check if it is possible to bring up the floating toolbar. For your reference, please check the video at the link below.

  https://help.boox.com/attachments/token/qYnvxKu9QdwbwfGQOaoU9616X/?name=bring+up+the+floating+toolbar+by+swipe+gesture+in+Notes.mp4

  You could also use your pen or finger to tap on the center of the book page. After that, please check if it is possible to bring up the menu.
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  Michael Sonshine

  • March 31, 2025 14:04

  None of those finger taps work.

  I have tried tapping everywhere on the screen, left, right, top, bottom and center, and none of those do anything. I can swipe left or right, and that turns the page, swiping at the top opens the system controls and swipping from the bottom brings up the UI, but nothing brings up the NeoReader settings. I can open the NaviBall but none of those open the NeoReader settings either, so I ended up resetting the tablet and rebuilding it. Now, of course, after the system reset, the NeoReader settings are back to the default values.

  I looked for some way to reset the NeoReader settings in the tablet setup controls and I did clear the cache, but that did not do anything to solve this problem. Perhaps it would be worth adding some system UI control to reset the NeoReader settings to their default values so it would not be necessary to reset the entire tablet to solve this problem.

   

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