pdf files in google cloud storage
In my boox go 10.3. (latest firmware), I have a sync to my Google Drive. The Boox device correctly saves vector PDFs from my notes made on the device. Under Library --> my Google Drive, I see the Cloud Storage/my name/Go103/Notepads directory.
I saved a PDF file in this folder on my Google Drive and wanted to open it for reading on the Boox device, but it won't show any PDF files in this directory.
I am a new user, so this could be something simple / my apologies.
Milan
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Official comment
Dear customer,
We apologize for the inconvenience. If you uploaded a file to the Google Drive and want to see this file on the BOOX device, you can go to the Library > Cloud Storage > Google Drive, and follow the steps below to rescan the cloud storage.
Or you can click the refresh button on the bottom right to refresh the page.
After that, please check if it is possible to see the new PDF file on the BOOX device.
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Thank you very much. Unfortunately, I still can't see the pdf files after the refresh. The only files are those produced by the BOOX device, but none of the external PDFs are visible. I checked Google Drive, and the PDFs are present, but the BOOX device does not see them.
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Dear customer,
Thank you for your reply and we apologize for the inconvenience. In this case, we would appreciate it if you could reproduce this issue on your device. After that, please immediately submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback. Many thanks for your effort and understanding.0 -
Dear Boox support team, just updated my device with today's update and everything works fine, I can find and read all pdf file on my google drive. Thank you!
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