Boox Note max

CH

• April 08, 2025 00:25

I purchased a brand new note max this morning. The reason why I got this device is because of my work. I am a cabinet designer and when I go to notes to sketch my drawing (the one that is already installed on the app) everything was fine until randomly what I drew just dissapeared? It happened 2 times I'm not sure if it's because of the side of my hand that touched the screen or not. But it dissapeared 2 times and I was in the middle of sketching still. Really annoying hope it can be fixed or adjust in the settings. Also ghosting can be enhanced so it won't be too noticeable.

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• Official comment

  

  Booxshop Service

  • April 08, 2025 02:11
  • Edited

  Dear customer,

  We apologize for the inconvenience. We suspect the issue may be related to the "Scribble to Eraser" feature being triggered accidentally. In this case, you can follow the steps below to disable this feature. After that, please check if the problem persists.
  

  If the problem persists, we would appreciate it if you could reproduce this issue and please kindly take a video to record the problem. Then, please send us the video by submitting a request via the link below:

  https://help.boox.com/hc/en-us/requests/new

  Our team will check and get back to you as soon as possible. Many thanks for your understanding.
• 

  CH

  • April 08, 2025 02:23

  Thank you for your reply. I really don't understand why you guys have such bad rep for customer service. I find your brands customer service to be really good. From canceling my order and till now. Anyway I figured It out why it "dissapeared" while mid sketching and it's because I think the edge of my hand accidently swiped it so it turned to the next page by accident.

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