Background in Notes disappears

Rikke Alstrup

• April 08, 2025 14:15
• Edited

I don't know how I managed to make the template disappear every time i write in handwritten notes. When I'm in split view I can see the template is on, but as soon as i go to write it disappears... When just in notes, it is just a blank background even though it has marked a template when i go to the template page. Any ideas how I get the template back when I write handwritten notes?

 

I use Boox tab X 13'3

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• Official comment

  

  Booxshop Service

  • April 09, 2025 01:48

  Dear customer,
  We apologize for the inconvenience. In this case, please open the Notes app > Swipe down from the top right of the screen to bring up the Control Center > E Ink Center > Enable "High Contrast". Also, you could try to click the "Reset" button next to "Dark Color Enhancement" in the E Ink Center. Then, please check if the problem can be fixed.
• 

  Rikke Alstrup

  • April 10, 2025 08:36

  Thank you so much! It worked :D

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