Cannot access my notes

Liudas Vasiliauskas

• April 21, 2025 19:05

After update I was requested to login and it say that it will “automatically register an ONYX account for you”. But I dont need another one, it did that and now I can’t reach my files! Help. Urgent.

0

• Official comment

  

  BOOX Shop Service

  • April 22, 2025 05:04

  Dear customer,
  We apologize for the inconvenience. In this case, please go to Settings > Onyx Account > Switch Account. Then, please check if you can see your old account with notes. If so, please log in to your original Onyx account and check if it is possible to see your notes.

  

  

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