fw V4.0 NovaAir2 - When scrolling a page, use: " function not working after 4.0 update
I have a nova air 2 and changing refresh modes for scrolling only (in normal and regal mode) has stopped working after 4.0 update. No matter what i choose device is always using a "Normal" scrolling mode. Is there a way to fix it? I only need one app (mihon) to work.
I have another boox device with fw V3.5 and it works fine
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Official comment
Dear customer,
We apologize for the inconvenience. The function of "When scrolling a page, use" is only available when the refresh mode of the app is set to Normal mode. In this case, please open the app > bring up the Control Center > E Ink Center > set the refresh mode to "Normal". After that, please check if the problem can be fixed.
If the problem persists, we would appreciate it if you could reproduce this issue and take a video to record the problem. Then, please send us the video by submitting a request via the link below. It would be helpful for us to address the issue.
https://help.boox.com/hc/en-us/requests/new
Many thanks for your effort and understanding!
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Here it is.
In the video, you can see the scrolling problem and also loosing touch during scrolling. You can also se i have normal refresh rate on.
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