REQUEST: Better palm rejection while zoomed

Ben

• May 27, 2025 20:02
• Edited

I find my palm keeps activating scroll when zoomed which basically means I can't write without constant interruption/refreshes.

Surely palm rejection could be greatly improved in 2025?

Cheers

1

• Official comment

  

  BOOX Shop Service

  • April 29, 2025 01:36

  Dear customer,

  In this case, we suggest applying for the beta test via Settings > Firmware Update > Apply for Beta test. After you join the test program, please update the firmware to the latest version. Then, please check if the problem can be fixed.

  If still unable to fix the problem, we would appreciate it if you could reproduce this issue and take a video to record the problem. Then, please send us the video by submitting a request via the link below:

  https://help.boox.com/hc/en-us/requests/new

  Also, please submit feedback via Settings > Feedback > +.

  Our customer service team will check for the problem and reply to you as soon as they can. Many thanks for your effort and understanding.
• 

  Gus

  • May 02, 2025 23:24

  This would be my number 1 feature request, taking notes its the main purpose of the device, the experience should be basically flawless. We shouldn't have to constantly turn off hand recognition. 

  1
• 

  Ben

  • May 27, 2025 19:45
  • Edited

  Gus

  Thanks for that, nice to know I'm not going crazy!

   

  BOOX Shop Service

  As a new user, palm rejection is shockingly bad and causes unwanted scrolling about a third of the time. Have enrolled in the beta program.

  And there's no need to video it, it happens so often there's no doubt Boox engineers are aware of it. All they have to do is use the device! Open the notes app, add a PDF as a template, zoom in slightly and try to write - the page will scroll 2 or 3 times per minute as they write. 

  Cheers, Ben

  0
• 

  BOOX Shop Service

  • May 28, 2025 01:57

  Hi Ben,
  We apologize for the inconvenience. Upon checking with our team, they will optimize the software in the next firmware update to fix this issue. In this case, we would appreciate it if you could kindly wait for the firmware update. 

  You could also apply for the beta test via Settings > FAQ & Firmware Update > Apply for Beta Test. After you join the test program, our tech team will send you the new firmware once it is stable. We highly appreciate your patience and understanding.

  0

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