Anyone else having trouble syncing certain notes after 4.0?

Malcolm J

• May 01, 2025 16:10

Only have 1 device, a Note Air 2, and I'm having issues syncing some existing files to send2boox and Dropbox. Creating new notes is fine and making copies of existing ones then deleting the original works, but then the copy will stop syncing. Pressing Manual Sync doesn't work on the existing notes either

Don't think file size or WIFI are factors here cuz I move between school, work and home so, different internet connections and this happens on large and small files.

Maybe I should try unbinding accounts?

Has anyone had this type of issue?

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• Official comment

  

  BOOX Shop Service

  • May 03, 2025 01:41

  Dear user,

  We apologize for the inconvenience. You can update notes data in Notes - Syncing Settings. Then try to sync the notes again.

  If the problem persists, we would appreciate it if you could reproduce this issue on your device. After that, please immediately submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback.​ Many thanks for your understanding.
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  Malcolm J

  • May 08, 2025 19:16

  Update: After receiving help from the tech team, the fix is to go into the upper-right menu, select Sync Settings, then hit the option at the bottom labeled "Update notes data".
  
  Than you very much, Team at BOOX!

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  Alston

  • May 20, 2025 15:04

  I have a problem syncing to Google Drive. It just won't work after the update to firmware 4.0 on my NoteAir2. I tried 'Update notes data' but it has been stuck on 'Updating 0%' for the last 5mins. So this doesn't appear to be working. 

  All syncs to Drive were perfect before the 4.0 update. 

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