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  • Official comment
    BOOX Shop Service

    Dear customer,

    We apologize for the inconvenience. In this case, you can follow the steps in the video at the link below to sync books

    https://youtu.be/YYS3wvm0Nd0

    If the problem persists, we would appreciate it if you could reproduce this issue and take a video to record the problem. Then, please send us the video by submitting a request via the link below:

    https://help.boox.com/hc/en-us/requests/new

    Also, please submit feedback via Settings > Feedback > +.

    Our customer service team will check for the problem and reply to you as soon as they can. Many thanks for your effort and understanding.

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