Poke 3 Hoopla app won’t log in with correct credentials

Leslie8banks

• May 14, 2025 18:15

I have the Hoopla Digital Library app on my Poke 3 and it worked fine for years. Then all the sudden it wouldn’t log in anymore. I tried reinstalling app but even with correct credentials, it won’t log in. The screen flashes like it is trying, but stays on login screen.

0

• Official comment

  

  BOOX Shop Service

  • May 15, 2025 01:34

  Dear customer,
  We apologize for the inconvenience. We suspect the issue is related to the version of the Hoopla app is not the latest. In this case, we suggest installing the Hoopla from the Google Play. Then, please check if the problem can be fixed.

  If the problem persists, we would appreciate it if you could reproduce this issue on your device. After that, please immediately submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback. Many thanks for your understanding!​

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