Screensaver time not updated

Kranzl Andreas

• June 06, 2025 12:12

I own the new Boox Tab X c device

With an up-to date software package.

 The time on my screensaver is no updated. The refresh rate is set to 5 minutes. 

I tried a clock versions, differend sreensaver templates But the time do not get updated.

Is this a bug or miss I some settings?

 

Greetings AK

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• Official comment

  

  BOOX Shop Service

  • June 09, 2025 02:13

  Dear customer,
  We apologize for the inconvenience. In this case, you can go to Settings > Desktop & Screensaver > Screensaver > Clock > Clock Style > set the "Refresh interval(minutes)" to 1. Then, please wait for a few minutes and check if the problem persists.

  If the problem persists, we would appreciate it if you could submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback.​ Many thanks for your understanding.
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  HG

  • September 09, 2025 03:41

  I also have this problem. The screensaver does not refresh no matter what refresh time you set it to. 

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• 

  BOOX Shop Service

  • September 10, 2025 01:56

  Hi HG,
  In this case, please update the firmware of your device to the latest version first. Then, please check if the problem can be fixed.

  If the problem persists, please go to "Settings" > "Date & Time" > turn off and turn on the "Automatically set Date and Time" again. Please make sure you select the correct time zone and check whether the time on the device matches your local time.

  If still unable to fix the problem, we would appreciate it if you could reproduce this issue on your device. After that, please immediately submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback.​ Many thanks for your understanding.

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  HG

  • September 20, 2025 19:52

  Thanks,

  the firmware is the latest

  It seems when it is plugged in it works, when on battery it does not work. 

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