Skip to main content

Comments

1 comment

  • Official comment
    BOOX Shop Service

    Dear customer,
    We suspect the issue is related to the flap on the protective case. The flap has magnets inside, which will affect the magnetic field of the stylus. In this case, we suggest not folding the flap underneath the device, or you could try to remove the magnetic case. After that, please check if the problem can be fixed.

Please sign in to leave a comment.