BOOX Assistant for iPad/iPhone won't display custom template after firmware update to 4.0

Patrick Stevens

• June 19, 2025 17:50

Hi Onyx/Boox,

I updated my Boox Note Air2 Plus to the 4.0 firmware (build 2025-04-01_20-27_v4.0-rel_6d15a71551) and now the Boox Assistant apps for iPad and iPhone won't display my custom template.  I've used both .PNG and .PDF formats for templates and neither will display.

The push.boox.com website DOES render the custom templates fine, so I don't believe it's an issue with sync.  The Assistant app is how I primarily view my notes when I'm not actually working on my Note Air2 P so finding a fix to this problem would be greatly appreciated.

Thank you,

Patrick

0

• Official comment

  

  BOOX Shop Service

  • June 20, 2025 01:40

  Dear customer,

  We apologize for the inconvenience. Upon checking, our tech team is aware of this issue and will schedule to fix it. In this case, we suggest using the website push.boox.com to view temporarily. Many thanks for your patience and understanding.

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