Note air 4c - Play protect

Nicolas Gottofrey

• June 23, 2025 16:13

Hi,

I had a banking app that worked fine for many month, and now it's not working anymore. I called my bank and they told me it's because my Note air 4c is not play protect certified. I've read others have this play protect problem. I installed the latest update (13.06.2025) but I still don't have this play protect certification.

Are you working on this ?

Thank you

1

• Official comment

  

  BOOX Shop Service

  • June 24, 2025 01:27

  Dear user

  We apologize for the inconvenience.

  Our tech team is aware of this issue and is actively contacting Google service providers to work towards resolving it. We understand that this has caused inconvenience to your user experience, so we are working to expedite the resolution process of this issue.

  We will fully assist Google service providers in the certification process and complete the relevant work as soon as possible. After completion, the device should be able to run third-party applications normally.

  We deeply apologize for any inconvenience caused, and thank you for your patience and understanding.

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