Boox Palma 1 dead after update ?

Alex

• July 24, 2025 06:44

I updated firmware yesterday- the update file began with 2024. After update the screen only displays boox logo. Whether it’s on or off. After third time turning it on an uneven line of pixels appears along right screen edge. HELP.

0

• Official comment

  

  BOOX Shop Service

  • July 25, 2025 03:28

  Dear customer,

  We apologize for the inconvenience.

  In this case, please charge the device with a 5V/2A charger for a few minutes. After that, please do not remove the power source, and please directly long-press the power button for about 20 seconds and see if it is able to turn on the device.

  If still unable to turn on the device, please try to enter recovery mode to reboot the system. You can follow the steps in the video at the link below to enter recovery mode.

  https://drive.google.com/file/d/1PR8VgKc-qqjsd8Kj47aGOmCyky7l9-EB/view?usp=drive_link

  After that, please check if the problem can be fixed.

  Many thanks for your time and understanding.

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