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3 comments

Date Votes
  • Official comment
    BOOX Shop Service
    • Edited

    Dear customer,
    In this case, please go to Settings > Password & Security > please check if there is an option for Fingerprints. If not, we would appreciate it if you could reproduce this issue on your device. After that, please immediately submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback.​ Many thanks for your understanding.

  • Diogo Filipe Filipe

    I also have this problem. I sent the feedback as requested through the device (on the 24th September) but didn't get a reply. Can you please follow up? Does my device needs to be repaired?

    0
  • BOOX Shop Service

    Hi Diogo,
    We apologize for the inconvenience. We have checked the firmware you sent on September 24th, and found that the firmware version of your device is not the latest version. In this case, please update the firmware and check if the problem can be fixed.

    0

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