Note Air 4C: 4.1 Firmware Beta isse - Notes Jumping

James Sheffield

• August 03, 2025 20:50

Installed 4.1 beta version of the firmware.

Finding that I'm jumping between pages in a note mid writing. Either I'm jumping forwards (creating a new page) or backwards (previous page).

Anyone else experiencing this issue?

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• Official comment

  

  BOOX Shop Service

  • August 04, 2025 01:47

  Dear customer,

  We apologize for the inconvenience. In this case, you can follow the steps below to disable the swipe gesture. After that, please check if it is possible to fix the problem.

  
• 

  Ishaani

  • October 13, 2025 20:20

  Hi James, 

  Yes, I'm having this issue as well. Very irritating. And my gestures are all turned off, so I don't know why it's happening. Also, the page zoom keeps coming on. 

  - Ishaani

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  BOOX Shop Service

  • October 17, 2025 03:29

  Hi Ishaani,
  We sincerely apologize for the inconvenience. Our tech team is aware of this issue and will fix it in the next firmware 4.1.1. In this case, we would appreciate it if you could kindly wait for the new firmware. Thank you very much for your patience and understanding.

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  vinviny

  • October 24, 2025 08:53

  I see that the new firmware will solve this issue and so I have to wait.

  But, in order to encourage the engineers, I'm just reporting that I have the same problem and am waiting for the solution.

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