BOOX Go Color 7 (Gen II)- Can't use scrolling buttons After System Update

P Sutaradee

• August 20, 2025 19:35
• Edited

I have updated recent BOOX system (V4.1 (2025-08-19)), the volume buttons no longer use to turn pages/scrolling in either app I downloaded from google store. anyway it worked well before I updated the firmware.

I've tried the following:

-Uninstalling and reinstalling apps

-Adjusting App Optimization settings

-Ensuring the volume buttons are globally set to “Page Turn / Scrolling”

-Restarting the device multiple times

and lastly Factory reset

Despite these efforts, the issue persists. 

0

• Official comment

  

  BOOX Shop Service

  • August 21, 2025 02:27

  Dear customer,
  We apologize for the inconvenience. Our tech team is aware of this issue and they are currently working to fix it. In this case, we would appreciate it if you could kindly wait for the firmware update. Many thanks for your patience and understanding.

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