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New booxtab XC frustration with input keyboard

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2 comments

  • Official comment
    BOOX Shop Service

    Dear customer,
    We apologize for the inconvenience. In this case, you can go to the home page > Long-press the Gboard app icon > please check if there is an "Unfreeze" button. If so, please press the unfreeze button and check if the problem can be fixed. 

    Many thanks for your time and understanding.

  • Roy

    There is no unfreeze button for a keyboard app like Gboard. For other apps I installed there is, but not for Gboard.

    Can you guide me step by step on how to completely get rid of the freezing app modification? 
    Or at least on how to not have it getting frozen after 1 minute of setting it as my input device?

    I figured out now that uninstalling the app and reinstalling it does not freeze it immediately anymore. 
    It seems like it takes a couple of days before it gets activated in the Onyx Software with new apps before it starts to auto-freeze it within a minute.

    Any solution would be great!

    1

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